Question 1

Which payment options are supported and how are my payments being processed?

Accepted Answer

You can pay by credit card, via PayPal, Apple Pay, or Google Pay at the moment.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Question 2

What's the difference between Capacities Pro and Capacities Believer?

Accepted Answer

Capacities Pro and Capacities Believer include the same features. As a Believer you have the advantage that you get access to new features in the beta phase. On top, you support a product you love and use everyday so we can make it better faster.

Question 3

What is an Early Believer?

Accepted Answer

Early Believers supported Capacities Believer before we launched Capacities Pro. You will see an **Early Believer** badge in **Settings > Account**.

With that badge, you keep all Believer benefits (including early access to beta features and priority support) as long as you have an active paid subscription. This still applies if you subscribe to Capacities Pro instead of Believer, or if you resubscribe after a break.

If you already had an active Believer subscription when Pro launched, your Believer price stays the same while that subscription remains active.

Question 4

Do you offer discounts?

Accepted Answer

We were students ourselves and know the struggles you have. The basic plan of Capacities [is and will always be free](/pricing/promise). Capacities Believer cannot be purchased with a discount, but there's a waiting list for Capacities Pro. You can apply [here](/pricing/discount). If you want to share feedback about our pricing, please [contact us](/contact).

Question 5

How does VAT work with the payments?

Accepted Answer

There are two options.

When creating a subscription there's an "Add VAT" button in the checkout.

Or if you have already paid the full amount including VAT, check your email confirmation, then open the "View Receipt" link within it. In this webpage, click the "enter VAT number" link. Enter your VAT ID and your country code in the provided fields. You will then receive a VAT adjustment confirmation email.

Question 6

How can I cancel my plan?

Accepted Answer

You can cancel your plan immediately at any point and no additional charges will be applied. After you cancel, you can continue to use your plan until the end of your current billing cycle.

To cancel your plan open the app and go to **Settings** > **Subscription & Billing**.

Question 7

What happens if I cancel a plan?

Accepted Answer

You will be downgraded to Capacities Basics. You will not lose any content that you created while you used Capacities with a different plan, you just don't have access to certain features anymore.

Question 8

Is there a free trial for Capacities Pro?

Accepted Answer

Yes! A free trial is the best way to test Capacities Pro without any commitment. Start directly in the app — no credit card required. Head to **Settings** > **Subscription & Billing** to get started. You'll get full access to all Pro features during the trial, and you can cancel at any time before it ends at no cost.

Question 9

Can I change my payment method?

Accepted Answer

You can change your payment method at any point from the settings. Go to **Settings** > **Subscription & Billing** and click on "Change payment method".

Question 10

Do you offer any discounts for non-profit organizations?

Accepted Answer

No, we don't offer discounts for non-profit organizations.

Question 11

Do you offer team plans or organizational plans?

Accepted Answer

No, Capacities is designed for individuals. You can read more about this [here](/blog/why-individuals). As a [small team](/about/team), we don't have the resources to support organizational-level accounts.

Pricing

Capacities Basic

Capacities Pro

Capacities Believer

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